NY to CA Buss Internet Service & VoIP Solutions

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  • Call forwarding Allows you to set call forwarding manually. How To: Forward calls by dialing *72 and then the forwarding destination number. ex: *72 212 783 4335.
  • Conference calling Conference multiple parties into one conversation How to: When on a call with someone press the conference button. This places the caller on hold. Dial the extension or number of the person you wan...
  • Blind Transfer Allows you to transfer callers directly to an extension or outside number. How To: Pick up and call press the soft key that says Transfer, then you will see another soft key “BLIND”. Press Blind and ...
  • Attendant Transfer ATTENDANT TRANSFER : Allows you to put a caller on hold and then call the person to which you would like to transfer the caller to. You would then announce that there is a caller waiting to speak wit...
  • Voicemail access Check your voicemail messages online or directly from your phone. How to check online: Once you have logged into Mypbxadmin.com go to Messages and then Voicemail you will then click on your voicemail ...
  • Direct voicemail transfer Transfer a caller to a specific voicemail directly. How to: Send callers directly to a specific voicemail by dialing *8 and the voicemail box number. ex: *8205 ( *8 direct voicemail transfer code ...
  • Join 2 callers on hold into a conference Allows two separate calls on the same phone to be joined into a conference call. How to: When you have a caller on hold and you are speaking on another line you can press the Join Soft key and you wi...
  • Call Screening Allows you to screen your calls to know who is calling you by requiring callers to say their name. The system will then call you and play their name. You can then decide if you want to take the call o...
  • Intercom & Paging Intercom a single or phone or all the phones in your office and instantly speak without anyone having to pick up the phone. How To: Dial a 9 in front of the extension that you would like to intercom ...
  • Call Spy Monitor calls-in-progress without anyone knowing your listening. How to: Dial *5 followed by the 7 digit telephone line code that you want to monitor. You will be able to listen in on the conversatio...
Messages Features
  • Call recording Calls can be recorded in real time, then downloaded as .wav files to be listened to. How To: Log in to the Mypbxadmin.com web interface. Go to Features » Call recording. Click the "New" butto...
  • Classes of service Allows you to block expensive international destinations. For example, calls to international numbers can be barred and exceptions for allowing calls to a single number can be made. How to create a c...
  • Feature codes Feature codes are short numbers used as extensions to call a particular IP Phone, outside number ( cell phone), from within the system. For example, you can set "456" to forward to a hunt group of al...
  • Hunt Groups Allow more than one Destination ( IP Phone or outside number or cell phone ) to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at on...
  • Mailboxes Voice Mailboxes can be owned by a person; if this person has an email address set, an email with an attached .wav is sent for each message saved. Each IP Phone normally has a mailbox. To add a new mai...
  • Music Customized music on hold or messages can be set for Queues, Hunt groups and Numbers.
  • Numbers Numbers, also known as DIDs are normal telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network). How to edit settings: Log in to the ...
  • People Create Users and Administrators with related permissions. A User or Administrator is anyone that is allowed to log into the web interface, check voicemail and edit settings. How to add a new person:...
  • Page groups Allow more than one IP Phone to be paged at once. All IP Phones that answer are put into a conference, and people can speak just like an intercom. To add a new page group Log in to the Mypbxadmin...
  • Pattern menus Pattern menus allow highly flexible routing based on the called number, inbound callerid, or digits entered by caller. This allows call flows built on account numbers, passwords, postal or zip codes, ...
  • ACD Queues When there are too many inbound callers and not enough staff then callers can be sent to Queues where they will wait until someone frees up to take their call. During hold time they can listen to mus...
  • Remote access Allows you to call into the systems and then make calls out. Used for making international calls from your cell phone and it can show your cell phone caller Id or company caller Id. Remote access ...
  • IP Phone Settings Allows you to edit the settings for each individual IP Phone. Telephone lines allow you to register a IP Phone on the system and make and receive calls. To edit an IP Phone settings: Log in to t...
  • Times and dates Allows you to set specific times and dates when inbound calls should be routed differently. Examples of time groups might be: Saturday and Sunday, Weekday evenings and / or every public holiday next y...
Reports
  • Active calls Shows all calls that are in progress in your account.
  • Call History Shows calls which have finished. It has the same options for customers as active calls. Calls can be searched by date, time, starting number, ending number, number contains – for both outbound and inb...
  • View rate plan Search call costs for a specific country of phone number. How To: Log in to the Mypbxadmin.com web interface. Go to Reports» View Rate Plan Look up costs by Outbound Call costs Loop up cost...

Welcome Greetings

Welcome Greetings / IVR menus present a menu to callers and invite them to press a key to be connected to a department within your company.

It then forwards them to the destination you set for the key. Destinations can be other IVR menus, allowing multiple levels of menu. ex: Main welcome greeting and sub welcome greeting for the Sales department.

To add a new IVR menu

  1. Log in to the Mypbxadmin.com web interface.
  2. Go to Features » IVR menus.
  3. Click the "New" button.
  4. Enter the following:
    o A name for the menu.
    o Optionally a description.
    o How long to wait for the caller to press a key.
    o A PIN to allow you to change the message played to callers.
  5. Click the "Save" button.
  6. Set a number or feature code to call the IVR menu.
  7. Return to the list IVR menus page.
  8. Click on the IVR menu you have just created.
  9. Upload a .wav file that is played to the caller. Or all the IVR menu and press the IVR setup key (# by default). You will be asked to enter the PIN above.
  10. Click on any key you wish to change the destination for.
  11. Choose the destination for this key.
  12. Click the "Save" button.
  13. Repeat for other keys as desired.

VoIP Services

  • Integrated Voice T1 PRI Integrated Voice PRI
  • VoIP SIP Trunks VoIP SIP Trunks
  • Hosted PBX As Business VoIP keeps gaining momentum (as an alternative to wire line services) companies are finding that they are spending more on IT resources to maintain their new VoIP systems. This is why Voxline Networks’ Hosted PBX provides the logical answer to controlling these costs, our Hosted PBX solutions reside in secure Telco Data centers where they are maintained by our watchful engineers 24x7x365 to ensure our customer’s are up and running.
  • Hosted PBX Features
  • Best VoIP Phones IP Phones

Best T1 offer

VoIP QoS

Private Network WAN