Pattern menus

Pattern menus allow highly flexible routing based on the called number, inbound callerid, or digits entered by caller. This allows call flows built on account numbers, passwords, postal or zip codes, etc..

Ex: if a customers call needs to be routed to a specific person in your company than this can be accomplished with Pattern menus.

How to add a new pattern menu

1. Log in to the Mypbxadmin.com web interface.
2. Go to Features » Pattern menus.
3. Click the "New" button.
4. Enter the following:
   o A name for the pattern menu.
   o Optionally a description.
   o The owner. This person may edit the pattern menu even if they are not an administrator.
   o Whether to ask the caller to enter digits, and if so how many.
   o If asking the caller to enter digits, how long a timeout to allow between digits.
5. Click the "Save" button.
6. Click the "Add a pattern" link.
7. Enter the following:
   o A description for the pattern.
   o The priority of the pattern. If a higher priority pattern and a lower priority pattern both match, the higher priority pattern is used.
   o The digits, calling number, and called number patterns.
   o The destination to route calls to if all three patterns match.
8. Click the "Save" button.
9. Repeat for other patterns as desired.
10. Set a number or feature code to point to this pattern menu.